00-0654R

RESOLUTION APPROVING PROPOSED SPECIFICATIONS FOR THE NEW CIVIL SERVICE CLASSIFICATION OF MANAGER, CUSTOMER SERVICE, AND SPECIFYING CONTRACT BENEFITS FOR SAME.

BY COUNCILOR STEWART:

RESOLVED, that the proposed specifications for the new civil service classification of manager, customer service, which were approved by the civil service board on August 8, 2000, and which are filed with the city clerk as Public Document No. _______________, are approved; that said classification shall be subject to the city's collective bargaining agreement with its supervisory unit employees; and that the pay range for said classification shall be 1115 to 1130, Pay Rate $4,335 to $5,594 per month.


STATEMENT OF PURPOSE: The new classification is a result of the integration of the old public works and water and gas departments. This position will manage the new customer services division, including customer call center, service and appliance repairs, billing and credit, and marketing. It will replace the current classifications of office manager, billing and credit and superintendent, meters and inspection. The pay range was approved by city council on September 11, 2000, (Resolution 00-0624) as part of a supplemental agreement between the city of Duluth and city of Duluth Supervisory Association.